Popular drive-thru chain confirms it will permanently close 41 locations overnight

Popular drive-thru chain confirms it will permanently close 41 locations overnight

In a surprising turn of events, the popular drive-thru chain, Salad and Go, is closing the doors of at least 41 locations across the nation this month. This decision, while unexpected for many loyal customers, signals a strategic shift in the company's approach to growth and market presence. The move aims to consolidate operations and focus on strengthening core markets.

Founded in Arizona in 2013, Salad and Go quickly gained a following for its commitment to providing affordable and healthy meal options through a convenient drive-thru format. The brand experienced rapid expansion, doubling its store count in recent years, reaching approximately 140 company-owned locations. This ambitious growth, however, seems to have prompted a need for reevaluation and strategic realignment.

Starting September 19th, the closures will impact several states, including Texas and Oklahoma. Specifically, Salad and Go will be ceasing operations in Austin, Houston, and San Antonio entirely. Additionally, a couple of drive-thru locations in the Dallas area and select stores in Oklahoma will be affected by this restructuring plan.

According to Salad and Go CEO Mike Tattersfield, this difficult decision will allow the company to "strengthen the brand and invest more in improving quality." This strategic retreat aims to refine operations and ensure the long-term sustainability of the business. It demonstrates a commitment to delivering a consistently high-quality experience in key markets.

While the closures might seem alarming, Tattersfield emphasizes that Salad and Go's presence in Texas will remain robust, especially in the Dallas metro area. By reducing their footprint in Houston, Austin, and San Antonio, the company intends to concentrate resources and efforts on solidifying its position in the Dallas market and Oklahoma.

An image collage containing 1 images, Image 1 shows Young Man receiving coffee at drive thru counter., Drive thru and take away for protect covid19

The CEO maintains confidence in the Texas market's long-term potential, indicating that the company sees a future for the brand in the state, albeit with a more focused and strategic approach. This suggests that Salad and Go may revisit these markets in the future, once they've achieved a more stable and sustainable operational model.

Locations in Phoenix and Tucson, Arizona, along with Las Vegas, Nevada, will continue to operate as usual. These markets appear to be performing well and align with the company's revised growth strategy. This suggests that Salad and Go will continue to invest in these areas.

"While this moment is difficult, we know the change will ultimately give us the foundation we need to grow stronger," Tattersfield stated, acknowledging the challenges and potential disruption caused by the closures. This reinforces the idea that this is a necessary step for the company to ensure its long-term success.

It's possible that Tattersfield is pursuing a strategy of identifying the most promising locations to attract new customers. During an interview with a news outlet, he outlined a plan to this effect, highlighting the company's commitment to understanding market dynamics and customer preferences.

Furthermore, the Salad and Go CEO expressed a desire to expand the brand's reach through delivery and catering services. This signals a broader vision for the company, beyond the traditional drive-thru model. Offering delivery and catering would cater to a wider range of customers and create new revenue streams.

Young Man receiving coffee at drive thru counter., Drive thru and take away for protect covid19.

A significant factor in Salad and Go's popularity is its value proposition. With most salads priced under $10 and readily available, the chain offers an affordable and convenient option for health-conscious consumers. This competitive pricing has undoubtedly contributed to its rapid growth and customer loyalty.

Salad and Go's decision to streamline its operations mirrors similar actions taken by other major restaurant chains. The fast-casual industry is experiencing a period of adjustment, with many brands reevaluating their store portfolios and adapting to changing consumer demands.

For instance, Burger King is set to close numerous locations in the US by the end of the year, as many of them are no longer profitable. The chain plans to close over 100 stores nationwide as new CEO Damola Adamolekun takes the helm. This signifies a strategic overhaul of the brand's operations.

Even TGI Friday's is being forced to shutter locations due to bankruptcy filings. This highlights the challenges faced by even established restaurant chains in today's competitive market.

Applebee's is projecting a loss of 20 to 35 locations in 2025 but is partnering with IHOP to introduce dual-branded locations. This innovative approach aims to leverage the strengths of both brands and offer customers a wider variety of menu options.

A black car in the drive-thru of a Salad and Go restaurant.

Other chains, including Denny's, Jack in the Box, Noodles & Company, and Red Robin, have also been conducting portfolio optimizations to improve profitability and efficiency. This industry-wide trend underscores the need for restaurants to adapt to evolving consumer preferences and market conditions.

Red Robin, for example, anticipates closing 10 to 15 restaurants in 2025 and plans to shutter an additional 19 by the end of the year for "portfolio optimization," according to CEO Drew Madsen's comments during a recent earnings call. This strategic move will allow the company to focus on its most profitable locations.

Boston Market is also planning to close restaurants throughout the year, with up to 180 locations potentially being axed by December. This restructuring reflects the company's efforts to streamline operations and improve financial performance.

Ruby Tuesday is also aiming to shutter up to 200 "underperforming" restaurants. Between 80 and 120 locations are expected to close by the end of the year. This highlights the challenges faced by casual dining chains in maintaining profitability in the current market.

Red Robin is also planning to close about 15 company-owned locations in the coming months and reinvest, a goal nearly identical to Salad and Go. This shared strategy suggests a common understanding of the need for strategic realignment and resource allocation.

This trend of closures extends beyond the restaurant industry. Many top retailers are also conducting mass closures this year. This underscores the broader challenges faced by brick-and-mortar businesses in an increasingly competitive and digital landscape.

For example, Express and Bonobos, which recently merged, are removing 400 locations. This consolidation reflects the need to streamline operations and adapt to changing consumer shopping habits.

The Salad and Go's strategic decision aligns with a larger trend of companies evaluating their market presence. By streamlining operations and focusing on core markets, Salad and Go aims to build a stronger foundation for future growth and success.